In Ydros, we have taken the neuroscience to the world of work, achieving amazing results. Find out how our customized programs have improved the customer driven innovation and enhanced the skills of your teams. Get to know our success stories!
In Ydros, we have taken the neuroscience to the world of work, achieving amazing results. Find out how our customized programs have improved the customer driven innovation and enhanced the skills of your teams. Get to know our success stories!
Objective: to Train employees to handle claims with empathy, emotional control, and effective strategies, reducing job stress and improving customer experience.
Course content:
– Introduction to the emotional management in claims
– Empathy and active connection with the client
– Neurofeedback and reactive response
Expected results:
• Reduction of low work-related anxiety.
• Increase in customer satisfaction and effective resolution.
Goal: to Develop skills to offer
customer service efficient, quick and empathy through Digital Channels, increasing customer satisfaction and optimizing the performance of the computer.
Course content:
– Fundamentals of effective communication in Digital Channels
– Techniques microcomunicación and quick response
– Management of emotional language and conflict
Expected results:
• Reduction of response time in WhatsApp.
• Increase of the NPS (Net Promoter Score).
Objective: to Encourage the creative collaboration between the teams of marketing and development, optimizing the process of ideation and evaluation for the design of new products.
Course content:
– Introduction to the creativity from neuroscience
– Workshops and multi-sensory for ideation
– Evaluation and selection of ideas
– Prototyping and presentation
Expected results:
• Increase in the creativity of the team.
• More rapid development, and structured products.
General objective: to Train instructors to design, deliver and evaluate sessions effective both in-person and online, maximizing the impact of learning and encouraging the active participation.
Module 1: structured Design of training sessions (8 hours)
• Foundations of problem-based learning in neuroscience
• Structuring of learning modules
• Development of teaching materials
Module 2: emotional Regulation for trainers
• Self-management emotional for trainers
• Building confidence and presence training
• Resilience and stress management Practice:
Module 3: Interaction and active participation of Attracting and maintaining the attention
• Technological tools to boost online sessions
• How to manage the chat and the time in the virtual sessions.
• Promoting active learning
